Shipping Policy

Thank you for shopping with Skin & Strand. We're committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, processing times may be slightly longer. If this happens, we'll keep you informed.

Delivery Timeframes

We currently ship throughout South Africa.

Estimated delivery times are:

• Major cities: 7-11 business days
• Regional and outlying areas: 7-12 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or high shipping volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

From time to time, Skin & Strand may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Skin & Strand cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a delivery cannot be completed because no one is available to receive the parcel or the delivery address is incorrect, the courier may attempt redelivery or return the parcel to us.

Any additional shipping costs incurred for re-delivery may be the responsibility of the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at: skinandstrandza@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item, packaging, and any visible damage

We'll investigate the issue and work with you to resolve it as quickly as possible.

Delays Beyond Our Control

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances outside of our control, including courier disruptions, adverse weather, public holidays, or other unforeseen events.

We appreciate your patience should these situations arise.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: Skinandstrandza@gmail.com

We aim to respond to all enquiries within 1–2 business days.